Privacy Policy

This Privacy Policy describes how aemx and its affiliates (collectively “aemx”, “we”, “our”, “us”) collect, use, share, protect or otherwise process your information/personal data through our website aemX.in (hereinafter referred to as “Platform”).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You also agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time.

Some of the information we may collect includes but is not limited to:

• Name

• Date of Birth

• Address

• Telephone/Mobile Number

• Email ID

• Any identity/address proof shared

Sensitive personal data may also be collected with your consent, including:

• Bank account, credit/debit card, or other payment instrument details

• Biometric data (e.g., facial features or physiological information)

You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.

We may track your behavior, preferences, and other information that you choose to provide on our Platform. This information is compiled and analyzed on an aggregated basis.

We also collect information related to your transactions on the Platform and third-party partner platforms. If a third-party business partner collects your personal data, their privacy policy will apply. We are not responsible for their practices or content.

If you receive an email or call from someone claiming to be aemx asking for sensitive information (e.g., card PIN, net banking passwords), do not disclose it. Report it to the appropriate law enforcement agency.

Usage

We use personal data to:

• Provide the services you request

• Market our services (with opt-out options)

• Assist sellers and partners in order processing

• Improve customer experience

• Resolve disputes and troubleshoot issues

• Inform you about offers, services, and updates

• Customize and enhance your experience

• Detect and prevent fraud, errors, and illegal activities

• Enforce our terms and conditions

• Conduct research, analysis, and surveys

Please note that your access to certain services may be affected if permissions are not granted.

Sharing

We may share your personal data internally within our group entities and affiliates to provide access to services and products. These entities may market to you unless you explicitly opt out.

We may also disclose personal data to:

• Sellers and business partners

• Third-party service providers (e.g., logistics, payment partners)

• Government and law enforcement agencies if required by law or in good faith for legal processes

We may share data if necessary to:

• Enforce our Terms of Use or Privacy Policy

• Respond to claims of rights violations

• Protect our users or the public

Security Precautions

We adopt reasonable security practices to protect your personal data from unauthorized access, loss, or misuse. We use secure servers and follow our internal guidelines to safeguard data.

However, data transmission over the internet is not 100% secure. By using the Platform, you accept the inherent risks involved. You are responsible for maintaining the confidentiality of your account login details.

Data Deletion and Retention

You may delete your account from the “Profile & Settings” section of our Platform, or by contacting us.

Note:

• Pending grievances, claims, or orders may delay deletion.

• After deletion, all your account-related data will be lost.

• We retain personal data only as long as needed or required by law.

• Anonymized data may be kept for analytics and research.

Your Rights

You may access, rectify, or update your personal data through Platform functionalities.

Consent

By visiting the Platform or providing your information, you:

• Consent to the collection, use, storage, and sharing of your data as per this policy

• Confirm that you have authority to share any third-party data

• Allow us and our partners to contact you via SMS, messaging apps, calls, and email

You may withdraw your consent at any time by writing to the Grievance Officer (contact details below). Please mention “Withdrawal of consent for processing personal data” in the subject line.

Withdrawal requests may be verified and are not retroactive. Some services may be restricted post withdrawal.

Changes to this Privacy Policy

Please check this Privacy Policy periodically. We may update it to reflect changes in our data practices or as required by law. Significant changes may be communicated as necessary.

Grievance Officer

Name of the Officer: Pradyumn Kumar Thakur
Designation: Director
Company Name: Aemx
Address: Alok Vihar, Ghorabandha, Jamshedpur, Jharkhand 831004

Contact us:
Phone: 7352001122
Time: Monday–Saturday (24 Hours)